Trigger relevant Journeys from learning

Implement cognitive workflows

Text Example

“I ordered a Nintendo and Donkey Kong from your store last week. I’m furious to find out that the tracking number doesn’t work and my order might be lost. Please respond ASAP.”

Automatically Tagged As: Order Issue

Workflow to Trigger: Order Resolution

Text Example

“I ordered a Nintendo and Donkey Kong from your store last week. I’m furious to find out that the tracking number doesn’t work and my order might be lost. Please respond ASAP.”

Automatically Tagged As: Order Issue

Workflow to Trigger:
Order Resolution

Text Example

“My experience so far with the product has been fantastic. The interface is really fast and the customer service is excellent. I’m going to be thinking about upgrading soon.”

Automatically Tagged As: Positive

Workflow to Trigger :
Request Referral

Text Example

“Hi Jack, thanks for the email, your platform looks promising. Can we schedule a call tomorrow to see a demo? Please let me know when you are available. Thanks, Koko.”

Automatically Tagged As: Interested in Demo

Workflow to Trigger :
Customer Acquisition

Simplified

Build

Build your self-learning models with a desired F-score

Test

Test your algorithms real-time on the process data available in the data store

Train

Train the self-learning models with existing data available in the data store or custom data set

Publish

Use the Machine Learning models readily within the context of automating your business case

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