Business Process Automation is a technology term that automates tasks, processes, and workflows thereby reducing the need for human interaction. Rather than focusing on a single task, BPA targets the overall business processes.
Automation has been around for quite some time, digitally revamping businesses. The BPA industry has seen a growth from USD 6 Bn in 2018 with a whopping CAGR of 13.3% and is expected to reach 12.6 Bn by 2023.
BPA tools make processes and workflows easier and more efficient. The tool-set comprises of usable templates that the business can follow to automate the workflows.
Now let us dive into the key benefits that business process automation has to offer:
- Functional Efficiencies: BPA has an overall impact on the operational efficiencies of an organization. Automation tends to reduce the average handling time for processing which ultimately leads to a positive customer experience.
- Accuracy: The accuracy of the work process is improved as most of the human errors are reduced with the BPA tools.
- Productivity: It helps to boost productivity by automating repetitive tasks and freeing up resources for focusing on the core competencies.
- Improved Visibility: Intuitive dashboards give insight into individuals as well as company performances for increased visibility in the workforce.
- Cost Reduction: Automation has helped companies to reduce costs by saving time on reworking on the same task and focusing on the core work that matters.
- Error Reduction: A considerable reduction in error can be seen with an improved level of efficiency with automation tools in place.
- Customer Satisfaction: With BPA tools, businesses can now respond to customer queries, support tickets, etc. faster and more efficiently. Here, the turnaround time per customer is reduced so that more customer queries can be resolved in a minimum time.
- Employee Satisfaction: With business process automation taking up the mundane and repetitive tasks, employees can now focus on the core competencies and challenging parts of the business. This boosts employee productivity, efficiency, and satisfaction in the workplace.
- Real-time insights: BPA helps top management to dive deeper for actionable insights to analyze more and newer data. This helps in standardizing workflow across the businesses which reduce errors, inefficiency, etc.
- Business Scalability: Business process automation allows your business to be agile and scale effectively with an eye on business growth, profits, etc.
